Glass breakage management platform
The challenge
Inter Partner Assistance Algérie confronted lengthy, manual, and complex processes requiring extensive time and resources for glass breakage claim declarations. The insurance company engaged Kepler Technologies to create an automated platform that would:
- Automate glass breakage claim processing while maintaining operational reliability
- Enhance customer experience through reduced waiting times
- Ensure process transparency via real-time tracking capabilities
- Optimize case validation timelines
- Eliminate human error through systematic automation
The Kepler Technologies team
One project coordinator, one team lead, and 5 full-time consultants and developers dedicated to development and maintenance.
The Kepler Technologies approach
Kepler Technologies deployed a centralized, reliable solution ensuring rapid customer service delivery and efficient case processing across claims and invoicing operations.
Using agile methodologies and Atlassian’s Jira platform, we developed comprehensive workflows covering the complete process, from initial claim submission through final invoicing, while maintaining strict industry compliance standards. The platform incorporates an automated notification system that maintain continuous client communication regarding claim progress.
We engineered a robust, centralized, and intuitive digital solution enabling insurers to manage claims from initial declaration through final invoicing completion. The platform integrates all relevant stakeholders: insurance agencies, assistance companies, back office operations, and repair service providers.
Launched in 2018, the platform now serves 7 insurance companies, processes approximately 400,000 annual cases, and supports 2,400 ecosystem use, thus achieving 70% market coverage.
The advantages
The results
