November, 2019

Expanding digital transformation with Banque Française Commerciale Océan Indien (BFCOI)

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Following successful digitalization of complaints and information request processes, BFCOI, based in Saint-Denis, Réunion Island, has selected Kepler Technologies to digitalize three additional critical processes, operational risk management, operational processing and IT support requests.

Through our comprehensive solution and with the assistance of our experts, we assisted the bank in reaching strategic objectives with the help of digital tools.

Our expertise guaranteed the bank meets every goal they set including: process optimization, enhanced operational control, regulatory compliance assurance and email reduction strategy

Strategic objectives drive implementation

The bank targets specific operational improvements through these digital tools:

  • Process optimization: Streamlined critical processes eliminate manual inefficiencies and reduce processing times.
  • Enhanced operational control: KPIs and status indicators provide real-time visibility to detect and resolve delays and bottlenecks proactively.
  • Regulatory compliance assurance: Built-in compliance monitoring ensures adherence to banking regulations and industry standards.
  • Email reduction strategy: Minimized email dependency creates more efficient communication workflows and reduces information overload.

Proven methodology scales across operations

BFCOI retained the methodology, using Atlassian suite tools (Jira and Confluence), and Kepler Technologies’ expertise that delivered success in the initial project. This consistent approach ensures seamless integration and user adoption across the three new implementations.

The bank now considers extending both the methodology and tools to additional operational areas, demonstrating confidence in the digital transformation framework established through this partnership.

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