Accelerating credit approval with a fully integrated, automated scoring solution

Fixed-price project for Société Générale Madagascar
Client
Société Générale Madagasikara
Business sector
Bank-insurance

The challenge

Société Générale Madagascar wanted to simplify and accelerate its credit approval process by introducing automated scoring—while ensuring full compliance with regulatory standards.

The Kepler Technologies team

Cyril CRICHTON

Associate Director

The Kepler Technologies approach

Kepler Technologies supported the digital transformation of the consumer credit journey. The redesigned process begins with a credit request submitted in-branch and continues through middle- and back-office validation, ending with the final loan disbursement of funds to the customer’s account.

Client notifications were integrated at key stages to enhance transparency, improve satisfaction, and reduce inbound calls.

To avoid redundant data entry, the system was fully integrated with the core banking system—enabling real-time synchronization of customer records and credit data. Integration with the company directory also ensured secure password synchronization.

Diagnosis

Analysis of current challenges, existing processes, and business objectives

Design

Co-designed with the bank, the target process was built to address key business priorities, drawing on best practices tailored to the bank’s context. This approach leveraged over 10 years of experience accumulated by Kepler Technologies

Process digitalization

End-to-end delivery including project oversight, development, testing, implementation, and change management

Training

Following the rollout of the new credit approval process, the bank’s IT teams were trained to develop and maintain the tools in place, including Jira and Plugins
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