Mobile client application: Collaborative portal for UFA Allianz Réunion
The challenge
UFA Allianz Réunion needed to transform client request processing while reducing operational overhead. Their goals: minimize back-office processing time, accelerate overall request resolution, and empower clients with a mobile app to submit requests easily and building self-service capabilities.
The client required a seamless ecosystem where clients could submit documentation and requests—from insurance certificates to claims information—through a mobile interface, while ensuring these requests integrated directly with internal workflows.
The Kepler team
The Kepler approach
We delivered a fully integrated digital ecosystem— that connects clients and employees through synchronized platforms and available across all workstations at branch and HQ level, that include:
- Client-facing mobile application that enables customers to submit contract, claims, and payment requests through simple document uploads or photo captures
- Enterprise collaborative portal that centralizes all requests across branch and headquarters locations with intelligent routing capabilities
The solution creates a unified operational environment where all requests—whether initiated through the mobile application or internal portal—flow into appropriate task queues with automatic assignment to qualified specialists, progressing seamlessly until resolution.
The system maintains continuous communication loops with tailored notifications:
- Employees receive detailed email alerts with direct portal access links
- Clients receive immediate mobile notifications on request status changes
Management benefits from real-time operational visibility through analytics dashboards that monitor processing metrics with multi-dimensional filtering by request type, timeframe, location, and departmental performance and are fully customizable by a UFA administrator.
The advantages
