Following successful digitalization of complaints and information request processes, BFCOI, based in Saint-Denis, Réunion Island, has selected Kepler Technologies to digitalize three additional critical processes:
1- Operational risk management: Comprehensive risk assessment and monitoring workflows to ensure regulatory compliance and operational stability.
2- Miscellaneous operations processing: Streamlined handling of diverse operational tasks that support daily banking functions.
3- Management of IT and general services support requests: Centralized ticketing system for internal support requests across technology and general services departments.
Strategic objectives drive implementation
The bank targets specific operational improvements through these digital tools:
- Process optimization: Streamlined critical processes eliminate manual inefficiencies and reduce processing times.
- Enhanced operational control: KPIs and status indicators provide real-time visibility to detect and resolve delays and bottlenecks proactively.
- Regulatory compliance assurance: Built-in compliance monitoring ensures adherence to banking regulations and industry standards.
- Email reduction strategy: Minimized email dependency creates more efficient communication workflows and reduces information overload.
Proven methodology scales across operations
BFCOI retained the methodology, using Atlassian suite tools (Jira and Confluence), and Kepler Technologies’ expertise that delivered success in the initial project. This consistent approach ensures seamless integration and user adoption across the three new implementations.
The bank now considers extending both the methodology and tools to additional operational areas, demonstrating confidence in the digital transformation framework established through this partnership.
