Frequently asked questions (FAQ)

Answers to frequently asked questions

We provide a wide range of IT solutions, including:

  • Digitalization of business processes for financial institutions.
  • IT Service Management (ITSM) Implementation, customization and optimization, as an Atlassian Solution Partner (Jira, Confluence) since 2010.
  • Implementation of Projet management tools for IT teams with Jira
  • Integration of Basikon for next-generation core banking and leasing.
  • IT projects assistance and management.
  • Software development and maintenance (TMA)
  • SMS platforms for client communication and B2C messaging services
  • Plugins development to enrich Jira native features through the Atlassian Marketplace
  • In-house developed workflow solution

We primarily serve the finance and insurance sectors, including banks, leasing companies, and fintechs. We also work with other industries and institutions that require robust IT solutions for digital transformation or optimization of complex business processes.

Kepler Technologies is distinguished by its strategic partnerships like Atlassian and its focus on innovative solutions like Basikon. Operating since 2009, it combines local expertise with global standards, enabling businesses to remain competitive and secure in a rapidly digitalizing economy.

In addition, we believe that the well-being and stability of our teams are the cornerstones of delivering exceptional results for our clients. We take pride in creating an environment where our employees thrive. Our HR strategy focuses on a supportive and collaborative atmosphere, ensuring that our teams feel valued and empowered. This commitment translates to high satisfaction at work for our employees and directly impacts the satisfaction and success of our clients.

Basikon is a next-generation core banking and leasing solution that streamlines banking operations. It offers features such as flexible workflows, enhanced automation, and compliance with financial regulations, making it ideal for banks and leasing companies looking to modernize their systems .

Kepler Technologies is an Atlassian Solution Partner, offering expertise in implementing and optimizing tools like Jira and Confluence to help businesses streamline workflows, manage projects, and enhance team productivity with custom configurations tailored to their needs. These tools are integrated into your existing processes to boost efficiency, ensure transparency, and improve project tracking. Kepler also provides training and support to maximize the value of Atlassian solutions.

In addition, we develop custom Plugins through the Atlassian Marketplace enabling businesses to further tailor Atlassian tools to their unique requirements.

We help businesses transition to digital operations by: 

  • Migrating data to cloud or data centers. 
  • Optimizing workflows using different IT tools. 
  • Implementing mobile-first and collaborative solutions tailored to each industry’s needs. 

At Kepler Technologies, Security is a core focus. we have implemented a robust cybersecurity strategy to protect ourselves and our clients’ solutions against cyber threats. We implement the best practices for compliance and risk mitigation in the solutions we provide. Thanks to these measures, we have strengthened our company’s protection against cyber threats ensured the security of our data and systems and the clients’.

✅ Access and Identity Security
We enable multi-factor authentication (MFA) on all critical accounts and enforce strict access management based on the principle of least privilege. We ensure all passwords meet high complexity standards and are managed through a secure password manager. Additionally, we restrict physical access to sensitive infrastructures. 

✅ Infrastructure and Network Security
Our networks are protected by advanced firewalls, as well as intrusion detection and prevention systems (IDS/IPS). We have strict network segmentation and require the use of a secure VPN for all remote connections. All sensitive data is encrypted both in transit and at rest. 

✅ Device and Software Security
We rigorously apply security updates as soon as they are released and have deployed Endpoint Detection & Response (EDR) solutions to detect advanced threats. Our systems are hardened and configured according to best practices and we have established a policy governing the use of personal devices (BYOD). 

✅ Employee Awareness and Training
Cybersecurity is at the heart of our company’s culture. We conduct regular training sessions and test employees’ vigilance through phishing simulations. A cybersecurity charter has been implemented to clearly define best practices. 

✅ Incident Management and Resilience
We have an incident response plan to react effectively in case of an attack. Our backup systems are automated, stored across multiple sites, and regularly tested for restoration. A SIEM system allows us to monitor logs and detect any suspicious activity. Finally, we conduct periodic audits and penetration tests to assess our security posture. 

✅ Compliance and Monitoring
We ensure compliance with regulations such as GDPR and closely monitor cybersecurity developments.
Active threat intelligence allows us to continuously adapt our protections to new threats. Regular internal and external audits are conducted to maintain our security standards. 

✅ Implementation in provided solutions

We ensure that all solutions provided to our clients are secure through our protocols and we conduct audits and maintenance for our clients in order to prevent any threats or failures in the security system.

As market leaders, our SMS platform enables businesses to improve customer engagement through: 

  • Real-time notifications and updates. 
  • Reliable and fast communication for transactional messages. 
  • Integration with other digital solutions to enhance client interactions. 
  • Over 40 thousand sends daily  

Absolutely! we specialize in creating tailored solutions that address the unique needs of each client, ensuring seamless integration with existing workflows and long-term scalability. Our process starts with audit and analysis of your projects to gain understanding of your business objectives, challenges and technical requirements. We also conduct a detailed sizing to ensure the solution meets the client’s needs while being optimal and efficient. We involve our clients throughout the project cycle, prioritizing regular feedback to refine and adapt solutions in real time. This ensures the client’s satisfaction and that the results align perfectly with your business goals.

You can get started by contacting us through our Contact page. Our team will schedule a consultation to understand your needs and recommend the best solutions to meet your goals. 

TMA refers to the management and maintenance of software applications by an external service provider. It allows businesses to focus on their core activities while ensuring the availability, updates, and optimization of their systems. At Kepler Technologies, we offer a comprehensive TMA service to ensure that your applications run optimally, are regularly updated, and meet the specific needs of your business.

ITSM (IT Service Management) is a set of practices and processes that manage and optimize the IT services provided to end users. It is a structured framework that ensures the effectiveness, security, and continuity of IT services.

We use Jira Software for ITSM which is natively aligned with ITIL standard and provide essential functionalities for efficient IT services. In addition, we offer the flexibility to customize ITSM solutions for clients who have specific requirements. Our solutions aim to improve the management of incidents, service requests, changes, problems and assets while optimizing business processes.